JBA FAQS
ORDERS, SHIPPING & TRACKING
We offer free standard shipping on all orders within the U.S. and Puerto Rico. Packages will be shipped via USPS First Class Mail unless otherwise indicated.
Methods and Transit Times:
Standard
Cost: Free
Transit Time: 6-10 Business Days
2 Day
Cost: $20
Transit Time; 2 Business Days
Overnight
Cost: $30
Transit Time: 1 Business Day
Expedited orders placed after 12pm CST will ship the next business day.
Yes we do! We offer two service levels for packages shipping outside the United States
Methods and Transit Times:
Priority International
Cost: $20 USD
Transit Time: 8-16 business days
Express International
Cost: $30 USD
Transit Time: 4-9 business days
Additional duties and taxes will be calculated at checkout.
Keep calm and track your order at jewelsbyafia.com/order-tracking
OR
Send us an email at info@jewelsbyafia.com. We will assist you with tracking your order.
We do our best to fulfill orders very quickly! Once the order is placed, email us at info@jewelsbyafia.com and we’ll do our best to assist.
OR
You can wait to receive your order and if you’re still unsure, send it back within 30 days of purchase in its original packaging, unworn, without defects, and we will issue a full refund or exchange.
We accept all major credit cards, Paypal, and PayPal Pay Later.
PayPal Pay Later Options
PayPal’s Pay Later offers currently include Pay in 4 and Pay Monthly. Pay in 4 allows customers to pay for their purchases in 4 interest-free payments with a down payment due at time of purchase and is available on qualifying purchases of $30 to $1,500. Pay Monthly is a longer-term offer that allows buyers to pay for purchases in predictable monthly installments. Pay Monthly is available on purchases of $199-$10,000, with terms up to 24 months.
Alternatively, customers can shop and pay over time with PayPal Credit, a reusable credit line.
PRODUCTS & STYLING
Check out our Blog Post, Tips and Tricks For Preserving your Beaded Jewelry
Our fashion 18k gold-plated jewelry is protected with an anti-tarnish barrier. In order to maximize the life of your fashion pieces, we recommend the following care instructions:
- Preserve your jewelry’s plating by avoiding contact with water, cleaning agents, beauty products, and any products with alcohol derivatives.
- Remove jewelry prior to exercise, swimming, or washing your hands.
- Gently clean your jewelry with a soft, dry, cotton cloth to renew its shine.
- We recommend storing your JBA be-spoke(custom made for you!) pieces with the provided anti-tarnishing strip inside your JBA jewelry pouch.
Our beaded pieces are sometimes embellished with gold plated brass accents. Our 18k gold, rose gold, or silver plating is nickel-free and hypoallergenic. You should not experience allergic skin reactions.
ALL JBA pieces qualify for our free repair service or exchange within 30 days of purchase, depending on the type of damage. If the damage is due to construction of the piece, we will gladly replace or repair it. Send a photo of your damaged piece to our Customer Care team to learn more.
Email: info@jewelsbyafia.com
Call: 318-333-0933
RETURNS & EXCHANGES
WHAT IS JBA’S RETURN POLICY?
Returns and exchanges are accepted on all unworn items within 30 days of purchase. To process your return please contact our Customer Care team at info@jewelsbyafia.com. Exceptions apply to personalized items, like our African Name Bracelets.
